Every order is prepared and dispatched within 1–2 business days. Once your device is on its way, you'll receive a confirmation email with tracking so you can follow its progress. Delivery to addresses within the United States typically takes 8 to 12 days, depending on your location and local carrier conditions. We package every device carefully so it arrives protected and ready to begin its first session.
You can track your order at every stage. If your tracking hasn't updated within a few days of dispatch, or your estimated delivery window passes without arrival, please reach out and we'll look into it directly — most delays resolve quickly once we're aware of them. We also recommend double-checking your shipping address at checkout, as a small error in the delivery details is the most common cause of a delayed parcel.
We stand behind the device with a 60-day money-back guarantee. If you've given it a genuine trial — used consistently for at least 30 days, as outlined in your ritual plan — and it hasn't earned its place in your routine, contact us and we'll arrange a refund without a complicated process. To begin a return, email [support@levatique.com] with your order number and we'll guide you through the next steps.